Shipping - Lieferung und Versand

A. Delivery times
Delivery times are predictable:
Dispatch readiness + Parcel lead time = Delivery time

Readiness for dispatch (visible on the product pages):
in stock - ready for shipment in 1-3 business days
on request - ready for shipment in 3-5 working days
sold out - cannot be delivered at the moment

We do not offer same-day deliveries.

After the order confirmation and successful receipt of payment, your package will be compiled and shipped according to readiness for shipment, except if it is marked differently with the product (eg. On request products in 3-5 working days). We will contact you if there is a delay/change.

The deadline for processing and delivery begins in case of payment by advance Bank Transfer payment on the day after issuing the payment order to the transferring credit Institute, or, when using other payment methods, on the day after the conclusion of the contract, and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

B. We ship to the following countries: Austria, Germany, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Rep. Ireland, Italy, Greece, Latvia, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain (excluding Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla, Baleares), Sweden,  Northern Irland (UK) (please contact us via email to place an order), United States of America, Canada, Japan, Malaysia, Serbia, Singapore, Switzerland, Rest of the United Kingdom (only from 150€ minimum order value), Peru, Australia, New Zealand, Mexico.

For all other countries and possibilities please contact us by email.

We have divided these countries and the respective shipping costs and delivery times can be found in the table below.

1.) Austria:

• flat rate € 5.95 for orders up to € 98.99, with GLS
• Free shipping from € 99
• GLS Parcel lead time: 1-2 business days (GLS standard lead time)
• Pick-up (point D below) in Vienna (1220 Vienna, Bertha von Suttner Gasse, near to Rennbahnweg U1) possible (free of charge), please contact us (at least 1-2 days before-only fully paid goods can be picked up in person, no cash payments possible). There is no physical shop here or anywhere else. Fourpegsbmx runs completely online.

2.) EU ZONES (excluding complete bikes)

Zone 1 - DE - GLS Delivery or Austrian Post (and German Post)

Zone 2 - DE, SI, BE, NL, LU, CZ, SK, HU, DK, HR, IT, FR, RO - GLS Delivery

Zone 3 - EST, LV, SPAIN, Rep. IRL, POL, SWE, FI, NI - GLS Delivery

Zone 4 - GRE, MT - with Austrian Post

	Countries	Shipping cost	Free shipping from:
1	DE	€ 10.95 - GLS or € 15.95 - Austrian Post (and German Post)	€ 350€ (only with GLS! No free shipping with the Post)
2	SI, NL, BE, LU, CZ, SK, HU, DK, HR, IT, FR, RO	€ 10.95 - GLS	€ 350
3	LV, EST, Rep. IRL, SPAIN*, FI, SWE, PT**	€ 20.95 - GLS	€ 350
4	GRE	€ 20.95 -  Austrian Post	Cannot provide free shipping to these locations due to dramatically increased costs.

 * excluding Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla.
** excluding the Azores. Shipping to Madeira is possible but can take long.

Package lead times:

Zone 1 - GLS Delivery: 2-6 working days

Zone 2 - GLS Delivery: 3-8 working days

Zone 3 - Austrian Post: 4-15 business days

The stated delivery times only represent approximate reference values provided by the supplier and do not constitute binding delivery dates. We do not deliver to packing stations.

3.) Complete bike shipping and Subrosa Street Rail Shipping we can offer to the following countries (with the above package lead times):

Austria, Croatia, Czech Republic, Hungary, Italy, Slovakia, Slovenia, Germany, Netherlands, Belgium, Poland, France, and Luxembourg.

Regarding other countries please contact us by email.

4.) Non EU Countries:

For NON-EU Customers (EU Customers are not affected):
Fourpegsbmx will not be responsible for any Import Tax, Duty or Costs incurred for the item to arrive in your country. These are the responsibility of the buyer. We ship Delivered Duty Unpaid (DDU) which means Fourpegsbmx is not liable for any import costs, such as VAT, duties, and clearing fees. Please check with your local authority on what charges you may incur.

Please plan with these costs when you order. Fourpegsbmx will declare the full order value on the box, no exceptions. 

In the case that you abandon your order and this has to be transported back to Fourpegsbmx, all additional charges (shipping costs, etc.) will be deducted from the amount which you paid for your order.

Shipping to:
United States of America, Canada, Japan, Malaysia, Serbia, Singapore, Switzerland, Rest of the United Kingdom (only from 150€ minimum order value, except Northern Ireland, where the UK VAT needs to be applied), Peru, Australia, New Zealand, Mexico.

If your country is not on the list, please contact us by email and we will check if and how we can send you products.

Non EU but Europe - Switzerland, Serbia, UK* and Northern Ireland (GLS)	€ 25.95- Austrian Post	Cannot provide free shipping to these locations due to dramatically increased costs.
Singapore, Malaysia, Japan, Mexico, Peru	€ 35.95- Austrian Post	Cannot provide free shipping to these locations due to dramatically increased costs.
Australia, New Zealand	€ 50.95- Austrian Post	Cannot provide free shipping to these locations due to dramatically increased costs.

* To the UK (England, Scotland and Wales): The minimum order value has to be 150€ net, due to Brexit regulations on VAT. The prices you see on the websites do not contain UK VAT and your order will be subject to UK import VAT and customs charges once it enters the UK.

** shipping to Northern Irland is possible like before Brexit, no restrictions, no minimum orders. Please contact via email to place an order and the order will be handled manually for you. The order will be delivered by GLS and not the Austrian Post.

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases, which the seller is not responsible for and which are to be borne by the customer. This includes, for example, costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may arise in relation to the transfer of funds even if the delivery is not made to a country outside the EU, the customer makes the payment from a country outside the European Union.

After order confirmation the delivery takes place:

• to all other delivery addressees (non EU) within 4-30 days working days (excluding processing times due to customs and Import).

The stated delivery times represent only approximate indicative values provided by the supplier and do not constitute binding delivery dates. We do not deliver to packing stations.

C. Notification and partners

• After sending out your order, you will automatically receive a tracking number by e-mail.

• The goods ordered by you will be shipped by GLS or the Austrian Post (Greece or non-EU). The delivery of the goods takes place at the delivery address specified by you.
• Fourpegsbmx is not responsible for the correctness of the address given by you. If the delivery of the shipment is not successful, because you did not give the right address, the costs of re-sending your order will not be covered by Fourpegsbmx.

D. Information for collection in Vienna:
Please note and understand that Fourpegsbmx is a company that is 100% focused on shipping and does not have classic opening hours. With regard to personal collection, we can therefore only make limited appointments. Please contact us, we will definitely find a way! Without an appointment it is not possible to pickup an order, because it has to be prepared in advance.

If you prefer personal collection, please select "Collection / Pickup 1220 Vienna" in the shipping options.
Then we will send you the address/appointment by email (1220 Wien, Bertha von Suttner Gasse, near to U1 Rennbahnweg). Thank you!