Warranty Help - Hilfe zur Garantie
On this page you will find additional information about the products that are covered by a guarantee or "lifetime guarantee".
(Terms and Conditions here)
In the event of damage, the customer must report the case directly to us (or the brand / brand dealer) and follow the instructions below.
We can help you to reach the brands / dealers (intermediaries).
We adhere to the information and instructions of the manufacturer.
1. The process begins with the submission of all required documents. The consumer will be informed of the beginning of the procedure via the specified email address.
2. As soon as the procedure has been initiated, the seller will adhere to the terms and conditions of the individual distributor / manufacturer and inform the consumer of the results via the specified email address.
3. After completing the procedure, the consumer will receive the answer with the final results.
How to initiate the procedure by email - is for quick and easy submission of your question:
1. Write us an email: firstname.lastname@example.org
2. Take photos of the whole product and prove its current status. Add the photo as an attachment to the email.
3. Include at least 3 detailed photos of the defective area. Add the photos to the email as an attachment.
4. Attach the copy of the receipt. (as photo or PDF)
5. Enter your first and last name, your email address and your phone.
6. Please also state in detail what damage is involved.
7. Send us the email.
8. As soon as we (the seller) have received the e-mail and it contains all the information, we will contact the distributor / manufacturer and mediate your request.